Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
8.4
Location
9.2
Service
8.4
Dining
5.4
Guest reviews
7.6/10
based on 5 reviews
8.1
8.1/10 based on 164 reviews
George
United States of America,
August
2024
7.6/10
The hotel offered a comfortable stay with friendly staff always ready to help. The location is fantastic, being close to a mall and the beach, but the dining options were quite limited, which was disappointing. Overall, it's a good value for the amenities you receive, but the range of food could definitely be improved.
Rooms
8.0
The rooms were slightly small but very comfortable, especially the beds, which were terrific. They felt well-appointed and worth a solid rating.
Service
9.0
The service was exceptional, with friendly staff who went above and beyond to assist. They were always smiling and helpful.
Location
9.0
The location was excellent, not on the main streets but close to everything I needed, including Terminal 21 mall and the Big C supermarket. Plus, it's just a few minutes' walk to the beach.
Dining
5.0
The dining experience was underwhelming, with a very limited selection which made it difficult to enjoy. Even though the food that was available was decent, I felt it could use a bigger variety.
Facilities
7.0
The hotel had good facilities, although it felt like they could enhance the overall experience with a few more options.
Nate
United States of America,
July
2024
7.6/10
I had a pleasant stay at this hotel, as the rooms were clean and comfortable, and the staff was extremely friendly and accommodating. The location was also quite good, being near a mall and just a short walk from the beach. However, the dining options left something to be desired, lacking variety and taste. Overall, I found it to be a good value for money, but there were definitely areas that could use improvement.
Rooms
9.0
The rooms were very clean and comfortable, thanks to the excellent housekeeping staff. The bed was terrific, offering high-quality bedding that made for a great night's sleep.
Service
8.0
The service was exceptional, with staff going above and beyond to ensure we had a pleasant stay. They were very friendly, although one staff member seemed a bit stressed while dealing with difficult customers.
Location
9.0
The location is great, being nearby everything you need, including Terminal 21 mall and Big C supermarket. It’s just a few minutes walk to the beach, and about a 40-minute walk to Walking Street.
Dining
5.0
The dining options were limited and didn’t meet my expectations for quality. It wasn’t a buffet, and the few selections available weren’t very tasty or well-composed.
Facilities
7.0
I found the facilities to be decent, generally well-maintained, but they could certainly offer more variety.
John
United States of America,
July
2024
8.4/10
I had a really nice stay at this hotel, mainly due to its great location near everything I needed, including the Terminal 21 mall and just a short walk to the beach. The rooms were comfortable and had a terrific bed, although they felt slightly small. The staff were incredibly friendly and went above and beyond to ensure a pleasant experience. However, I did experience a missed cleaning day, which was a bit disappointing. Overall, it's a good value for money, but some improvements could make it even better.
Rooms
8.0
The rooms were slightly small but very comfortable, with a terrific bed that made it easy to relax.
Service
10.0
The staff, especially San and Molly, were kind and very helpful, going above and beyond to assist with everything.
Location
9.0
The location was excellent, close to shopping malls, the beach, and various restaurants.
Dining
7.0
The dining options were limited, and I wasn't sure why it had such a high rating, but the quality was good.
Facilities
8.0
Facilities were good, though I didn't use everything available, the areas I saw were well-maintained.
Rick
United States of America,
July
2024
7.0/10
I had a decent stay at the hotel, as the rooms were clean and offered a good level of comfort. The staff was exceptional, particularly with our little boy, making our experience family-friendly. However, the dining options fell short, lacking variety and flavor. The location is quite convenient, being close to shopping and the beach, but the service occasionally faltered.
Rooms
8.0
The rooms were very clean and comfortable, outfitted with high-quality bedding. However, they missed cleaning one day despite the indicator light being on.
Service
7.0
Service was generally helpful, but I did overhear a staff member expressing frustration over a situation with other guests, which was a bit uncomfortable. Overall, they were great with our child.
Location
9.0
The hotel is in a good location, close to Terminal 21 mall, Big C supermarket, and just a short walk to the beach. It's quiet and not on the main streets, which is a plus.
Dining
5.0
Dining was not quite what I expected. The options were limited and lacked proper composition, which was disappointing given the hotel’s overall rating.
Facilities
6.0
Facilities were adequate, but nothing stood out that would make me recommend them highly.
Isaac
United States of America,
May
2024
7.8/10
I had a nice stay at the hotel, which is conveniently located near Terminal 21 mall and the beach. The rooms were high standard and very clean, though I did notice a missed cleaning one day. The staff were friendly and great with my little boy, going above and beyond to make us feel welcome. However, the dining options could use some improvement as not everything was tasty enough. Overall, it was value for money despite a few drawbacks.
Rooms
9.0
The rooms were of high standard and very clean, truly comfortable for our stay.
Service
8.0
The service was friendly, especially with our little boy, and the staff was eager to help, although sometimes they seemed a bit young and needed to be prompted for information.
Location
10.0
The location is excellent, as it’s nearby everything we needed, including a few minutes walk to the beach and close to shopping options.
Dining
5.0
The dining options were decent, but some meals were not tasty enough and could use better composition.
Facilities
7.0
The facilities were good overall, although there’s always room for improvement.